Health Certificates


FAQs 

1. What is a health certificate? 

a)  A health certificate, or Certificate of Veterinary Inspection (CVI), is an official document issued by a USDA-accredited veterinarian certifying that your pet has been inspected and found to satisfy the regulations pertaining to their intended destination – within the same state, between states, or internationally. These requirements are to help ensure the animal meets the physical health criteria for their own safe travels and does not carry illnesses or parasites that would be harmful to the people or animals in the destination area. 

2. What do I need to do to travel with my pet? 

a)  The destination state or country sets the requirements for pet travel. Go to the USDA’s Pet Travel website, https://www.aphis.usda.gov/aphis/pet-travel, to find out what’s required for your trip. 

3. My airline said I don’t need a health certificate.

a)  Beware! The airlines can only tell you their requirements for travel, not your destination's requirements. Always check the USDA’s Pet Travel website, https://www.aphis.usda.gov/aphis/pet-travel, in addition to checking with your airline.

4. When should I start looking into travel requirements?

a)  As soon as possible! Some destinations require months of planning before allowing entry. Always research health certificate requirements before booking transportation or accommodations. 

5. What is the deposit for? 

a)  The deposit secures your pet’s health certificate appointment and covers preliminary research and preparation.

6. Can I get my deposit back if I cancel or reschedule my appointment?

a)   A full refund is available only if cancellation occurs within 24 hours of scheduling.
b)  Cancellations after 24 hours result in deposit forfeiture, non-applicable to future visits.
c)  Non-appearance for scheduled appointments leads to deposit forfeiture.
d)  Rescheduling is permitted without forfeiting the deposit. After 24 hours, refunds aren’t available; instead, a credit can be issued, valid for 30 days. This credit is solely applicable to a health certificate for the original destination and cannot be used for other services.

7. I just brought my pet in for an exam recently. Why do I have to bring them in again?

a)  For a health certificate to be valid, the veterinarian is required to examine the pet the same day they sign the certificate.  

8. How much does a health certificate cost?

a)  It varies! Some destinations have relatively simple requirements, whereas some are complex, requiring months of planning. Our health certificates are split into tiers based on complexity. Please see the Pricing & Fees section below. 

Pricing & Fees

Destination Tiers

*Note: These prices cover the physical exam and health certificate. They do not include any testing, vaccinations, treatments, or additional documents required by the airline or destination. For a more comprehensive estimate, fill out an inquiry form (below), and we will get back to you within 2 business days.

Tier 1: The continental US (NOT Hawaii), Puerto Rico, Canada, & Mexico

  • Deposit: $30
  • Cost for physical exam & health certificate: $158

Tier 2: International travel, except Tier 3 destinations

  • Deposit: $75
  • Cost for physical exam & health certificate: $290 + the USDA’s endorsement fee*

Tier 3: Australia, Hawaii, China, Iceland, UK, New Zealand, United Arab Emirates, & Japan

  • Deposit: $95
  • Cost for physical exam & health certificate: $360 + the USDA’s endorsement fee*
  • Note: These destinations have strict and complex requirements for travel. We strongly recommend only traveling to these countries with your pet if you are relocating, not for short visits or vacation.

*USDA endorsement fees can be found here: https://www.aphis.usda.gov/aphis/pet-travel/pet-travel-info-and-guidance-document/pet-travel-endorsement 

Other Fees & Discounts

  • Rush fee: If you need to schedule a health certificate visit within 1 business day, there will be an additional $54 fee added onto the cost of the certificate. 
  • Repeat discount: If we’ve completed a health certificate for your pet within the past year, as long as the origin & destination haven’t changed, we can discount the next health certificate by 10%.
  • Additional Tier 2 or 3 health certificate for a second pet or second destination: $158
  • Additional (non-health certificate) travel documents: $32/ea

Health Certificate Inquiry Forms

Location

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Office Hours

Our Regular Schedule

Charlotte Office

Monday:

8:00 am-6:00 pm

Tuesday:

8:00 am-6:00 pm

Wednesday:

8:00 am-6:00 pm

Thursday:

8:00 am-6:00 pm

Friday:

8:00 am-6:00 pm

Saturday:

10:00 am-2:00 pm

Sunday:

Closed